Member Experience & Banking Specialist

EastRise Credit Union; Williston (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Job summary

EastRise Credit Union in Williston, Vermont seeks a Member Service Associate to deepen member relationships by delivering a full range of financial services and exceptional service.

This role floats between teller and service desks, handling deposits, loans, digital banking support, and customer inquiries while promoting products and maintaining compliance.

The position requires 1–3 years of relevant experience and a high school diploma, with potential branch travel as needed.

Qualifications

• Minimum of one year of related experience; previous customer service preferred.
• Strong interpersonal and written/verbal communication skills.
• Willingness to travel to other branches may be required.

Responsibilities

• Assist members with deposit and loan account services, including openings/closures and maintenance.
• Provide teller support and fraud mitigation, with digital banking assistance as needed.

Skills

Customer service

Communication

Cash handling

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial systems

Digital banking tools

Job description

EastRise Credit Union in Williston, Vermont seeks a Member Service Associate to deepen member relationships by delivering a full range of financial services and exceptional service.

This role floats between teller and service desks, handling deposits, loans, digital banking support, and customer inquiries while promoting products and maintaining compliance.

The position requires 1–3 years of relevant experience and a high school diploma, with potential branch travel as needed.