Member Experience Banking Advisor

First Financial Federal Credit Union; Towson (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

First Financial Federal Credit Union in Towson, MD is seeking a Member Experience professional. The role focuses on delivering a one-stop, friendly member experience across service and sales, including account openings and transactions.

You will use consultative conversations to deepen relationships, promote banking solutions, and act as a trusted advisor while supporting branch operations and adherence to policies.

Qualifications

• One year or more of customer service or sales experience preferred.
• Cash handling experience a plus.
• Industry experience may allow hiring at advanced level.

Responsibilities

• Provide members with a one-stop personalized and frictionless experience across channels.
• Educate members on features and benefits and relay them effectively.
• Engage in consultative conversations to uncover needs and life events.
• Open accounts, perform maintenance, and process teller transactions accurately.
• Use the CRM system to foster relationship-building conversations with members.
• Identify lending opportunities and partner with lending teams for approvals.
• Proactively reach out to retain and expand member relationships.
• Support branch operations and ensure compliance with policies and procedures.

Skills

Customer service

Sales experience

Cash handling

Spanish (proficiency)

Education

High School Diploma or GED

Job-related certification (obtain/maintain)

Continuing Professional Education (CPE) requirements

Job description

First Financial Federal Credit Union in Towson, MD is seeking a Member Experience professional. The role focuses on delivering a one-stop, friendly member experience across service and sales, including account openings and transactions.

You will use consultative conversations to deepen relationships, promote banking solutions, and act as a trusted advisor while supporting branch operations and adherence to policies.