Member Experience Banker I

First Financial Federal Credit Union of Maryland; Towson (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

First Financial Federal Credit Union is seeking a Financial Services Representative to deliver a member-centric experience and provide comprehensive support across service and sales channels at our Towson, MD branch.

You will open and maintain accounts, guide members through banking solutions, and engage in consultative conversations to deepen relationships while promoting a range of financial products and services. Proficiency in Spanish is a plus.

Qualifications

• One year or more of customer service or sales experience preferred.
• Cash handling experience is a plus.
• High School Diploma or GED required.
• Ability to obtain and maintain job-related certification if no job-related advanced degree.

Responsibilities

• Provide members with a one-stop personalized and frictionless experience to fulfill all their financial needs across different channels.
• Promote banking solutions to deepen relationships and meet members' financial goals.
• Open accounts, perform member maintenance requests, and process teller transactions accurately.
• Use the CRM system to foster relationship-building conversations and onboarding new members.
• Assist with on-call response to resolve ATM system issues and ensure branch operations run smoothly.
• Maintain compliance with regulations and branch policies while protecting member confidentiality.

Skills

Customer service

Sales experience

Cash handling

Spanish proficiency

Education

High School Diploma or GED

Tools

CRM system knowledge

Job description

First Financial Federal Credit Union is seeking a Financial Services Representative to deliver a member-centric experience and provide comprehensive support across service and sales channels at our Towson, MD branch.

You will open and maintain accounts, guide members through banking solutions, and engage in consultative conversations to deepen relationships while promoting a range of financial products and services. Proficiency in Spanish is a plus.