Member Experience Banker I

First Financial Federal Credit Union of Maryland; Towson (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

First Financial Federal Credit Union in Towson, MD seeks a Member Experience professional to deliver a seamless, member-centric service across channels. You will promote banking solutions, assist with account opening and transactions, and build lasting relationships through consultative conversations.

The role emphasizes accuracy, confidentiality, and the ability to navigate credit union systems while providing exceptional service and cross-selling opportunities.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or sales preferred.
• Ability to obtain and maintain job-related certification.

Responsibilities

• Provide members a one-stop personalized experience across channels.
• Explain features and benefits of services and products to members.
• Engage in consultative conversations to deepen relationships.
• Open accounts and process teller transactions accurately.
• Use CRM to support onboarding and expand relationships.

Skills

Customer service

Sales

Communication

Bilingual Spanish

Education

High School Diploma or GED

Job description

First Financial Federal Credit Union in Towson, MD seeks a Member Experience professional to deliver a seamless, member-centric service across channels. You will promote banking solutions, assist with account opening and transactions, and build lasting relationships through consultative conversations.

The role emphasizes accuracy, confidentiality, and the ability to navigate credit union systems while providing exceptional service and cross-selling opportunities.