Member Experience Banker – Digital Solutions

Magnifi Financial; Long Prairie (MN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Time Off

Medical

Dental Insurance

Vision Insurance

Retirement Plan

Employer match 4%

Parental Leave

Bonus/Incentive Program

Health and Wellness

Job summary

Magnifi Financial is seeking a member-focused associate to consult with customers in person, over the phone, and through digital channels. You will educate, recommend, and sell financial products and services while processing transactions accurately and courteously.

You will help customers access digital banking tools, manage cash and ATM operations, and support mobile deposit and transfers. The role emphasizes delivering great service and contributing to branch success.

Qualifications

• High school diploma or currently pursuing
• Two-year degree preferred
• Notary Public designation optional

Responsibilities

• Assists members with all routine transactions.
• Creates a remarkable member experience by responding and providing resolutions to member requests with expertise.
• Consults with members to identify and recommend Magnifi Financial products and services based on financial need. Makes referrals to appropriate departments.
• Responsible for maintaining cash drawer, cash recycler and the day-to-day operation of ATM machines (deposit and restocking of ATM).
• Performs a wide range of account services including, but not limited to setting up mobile deposit, mobile banking and digital banking, credit and debit card activation, debit card inquiries, transfers, funding loans, handling debit card inquiries, address changes, stop payments, transfers, check orders, etc.
• Transforms the way banking is done by encouraging and coaching members to adopt new digital solutions (mobile banking, digital banking, ATM’s).
• May perform opening and/or closing duties for the branch.
• Any additional projects or duties as assigned.
• Contributes to the overall success of the branch.
• Contributes to the mission and visibility of Magnifi Financial by actively participating in community relations efforts.

Skills

Customer service

Sales experience

Education

High school diploma

Two-year degree preferred

Notary Public designation optional

Job description

Magnifi Financial is seeking a member-focused associate to consult with customers in person, over the phone, and through digital channels. You will educate, recommend, and sell financial products and services while processing transactions accurately and courteously.

You will help customers access digital banking tools, manage cash and ATM operations, and support mobile deposit and transfers. The role emphasizes delivering great service and contributing to branch success.