Member Experience Banker

Scu-Credit-Union; Marshall Corner (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) employer match

Tuition reimbursement

Paid holidays

Job summary

SCU Credit Union is seeking a Universal Banker to join our Branch team in Massachusetts. You will help members with everyday banking, guide them through products and services, and support digital tools adoption.

You will also contribute to branch operations, collaborate with teammates, and uphold compliance to protect members and the credit union. The role emphasizes service, relationship building, and opportunities for career growth.

Qualifications

• Strong customer service, communication, and interpersonal skills; ability to build positive relationships.
• Cash-handling experience and the ability to process transactions accurately.
• Working knowledge of banking operations, financial products, and applicable regulations; willingness to learn.
• Strong analytical and problem-solving skills; ability to review information carefully and identify solutions.
• Ability to work independently while contributing to a collaborative team environment.
• Flexibility, reliability, and commitment to accuracy, professionalism, and member service.

Responsibilities

• Welcome members and provide friendly, personalized service that makes every interaction count.
• Process deposits, payments, and other banking transactions accurately and efficiently and maintain accurate cash drawer balance.
• Open new accounts and guide applicants through consumer loan application processes.
• Update member account information and issue debit cards as needed.
• Answer account questions, resolve concerns, and help members find solutions that meet their needs.
• Build lasting member relationships through proactive engagement, thoughtful questions, and needs-based conversations.
• Educate members on digital banking tools and services that make managing their finances easier and more convenient.
• Recognize opportunities to introduce members to relevant products and services or connect them with the appropriate specialists.
• Contribute to daily branch operations, including opening and closing procedures and other operational responsibilities.
• Support branch sales and service goals by building strong relationships and identifying opportunities to help members.
• Work collaboratively with branch teammates and other SCU departments to deliver a consistent, high-quality member experience.
• Follow established procedures and applicable security, compliance, and regulatory requirements to protect our members and the credit union.

Skills

Customer service

Cash handling

Banking operations

Communication

Attention to detail

Team collaboration

Job description

SCU Credit Union is seeking a Universal Banker to join our Branch team in Massachusetts. You will help members with everyday banking, guide them through products and services, and support digital tools adoption.

You will also contribute to branch operations, collaborate with teammates, and uphold compliance to protect members and the credit union. The role emphasizes service, relationship building, and opportunities for career growth.