Community Relationship Banker

Scucu; Brockton (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation

Sick/personal time

401(k) matching

Tuition reimbursement

11 paid holidays

Job summary

SCU Credit Union is seeking a Universal Banker in Brockton, MA to help members with everyday banking, loan applications, and trusted financial guidance. You’ll open accounts, process transactions, educate on digital tools, and build lasting member relationships within a supportive team.

You’ll work closely with colleagues to meet branch goals while following security and regulatory rules. This role emphasizes service quality, accuracy, and community involvement.

Qualifications

• Strong customer service, communication, and interpersonal skills, with the ability to build positive relationships.
• Cash-handling experience and the ability to process transactions accurately.
• Working knowledge of banking operations, financial products, and applicable regulations—or a willingness to learn.
• Strong analytical and problem-solving skills, including the ability to review information carefully and identify appropriate solutions.
• Ability to work independently while contributing to a collaborative team environment.
• Flexibility, reliability, and a commitment to accuracy, professionalism, and member service.

Responsibilities

• Welcome members and provide friendly, personalized service that makes every interaction count.
• Process deposits, payments, and other banking transactions accurately and efficiently and maintain accurate cash drawer balance.
• Open new accounts and guide applicants through consumer loan application processes.
• Update member account information and issue debit cards as needed.
• Answer account questions, resolve concerns, and help members find solutions that meet their needs.
• Build lasting member relationships through proactive engagement, thoughtful questions, and needs-based conversations.
• Educate members on digital banking tools and services that make managing their finances easier and more convenient.
• Recognize opportunities to introduce members to relevant products and services or connect them with the appropriate specialists.
• Contribute to daily branch operations, including opening and closing procedures and other operational responsibilities.
• Support branch sales and service goals by building strong relationships and identifying opportunities to help members.
• Work collaboratively with branch teammates and other SCU departments to deliver a consistent, high-quality member experience.
• Follow established procedures and applicable security, compliance, and regulatory requirements to protect our members and the credit union.

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Cash handling

Banking operations knowledge

Job description

SCU Credit Union is seeking a Universal Banker in Brockton, MA to help members with everyday banking, loan applications, and trusted financial guidance. You’ll open accounts, process transactions, educate on digital tools, and build lasting member relationships within a supportive team.

You’ll work closely with colleagues to meet branch goals while following security and regulatory rules. This role emphasizes service quality, accuracy, and community involvement.