Member Experience Associate (Part-Time, On-Site)

Excel Fitness; Dallas, Northern (TX, KY); Hybrid; USD 15,000 - 19,000; Part time

Job summary

Excel Fitness is seeking a part-time team member for our Dallas club. This on-site role requires customer service excellence, strong teamwork, and the ability to manage shifts and maintain a clean, welcoming environment.

Responsibilities include shift coordination, cash handling, member interactions, and ensuring safety and policy compliance. CPR/AED trained staff are preferred and will be supported during onboarding.

Qualifications

• Must be at least 18 years old and have a High School Diploma or equivalent.
• CPR Certification and AED Certification are required before working alone; training provided within the first 30 days of employment.
• Proficient in Microsoft Office and using a computer.

Responsibilities

• Submit a Sub Availability Form upon hire and update availability at least seven days in advance if changes occur.
• Reply to shift offers within 24 hours to accept or deny.
• Perform duties to the best of your abilities during your assigned shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use and updates.
• Ensure training is completed to operate safely and efficiently.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS systems.
• Provide a safe and secure environment for members and promote high member service.

Skills

Customer service

Teamwork

Communication

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Excel Fitness is seeking a part-time team member for our Dallas club. This on-site role requires customer service excellence, strong teamwork, and the ability to manage shifts and maintain a clean, welcoming environment.

Responsibilities include shift coordination, cash handling, member interactions, and ensuring safety and policy compliance. CPR/AED trained staff are preferred and will be supported during onboarding.