Member Experience Associate — Gym Reception & Sales

Crunch Fitness - JFF North America; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

401(k)

Employee discounts

Free uniforms

Training & development

Job summary

Crunch Fitness is hiring at its Richmond, Virginia club for opening and closing shifts. You will warmly greet members, handle inquiries, explain membership options and promotions, and update member accounts.

The role requires CPR/AED certification, strong communication, and a professional, upbeat attitude. Responsibilities include POS operation, merchandise stocking, and maintaining a clean, welcoming club environment.

Qualifications

• High school diploma or equivalent.
• Customer service experience (1 year preferred).
• CPR/AED certification required.
• Proficient reading and writing skills.
• Basic computer proficiency.
• Professional attitude and upbeat personality.
• Efficient communication and multitasking in a busy environment.

Responsibilities

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about membership options and promotions.
• Update members’ accounts as needed.
• Ensure retail items are stocked.
• Operate the POS system and process payments.
• Maintain club cleanliness and organization.
• Other duties as assigned.

Job description

Crunch Fitness is hiring at its Richmond, Virginia club for opening and closing shifts. You will warmly greet members, handle inquiries, explain membership options and promotions, and update member accounts.

The role requires CPR/AED certification, strong communication, and a professional, upbeat attitude. Responsibilities include POS operation, merchandise stocking, and maintaining a clean, welcoming club environment.