Member Experience Associate — Gym Front Desk

Mountainside Fitness; Gilbert (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Complimentary gym membership plus deep

Onsite childcare

Consistent schedules

Flexible pay for hourly employees

Growth opportunities

Job summary

Mountainside Fitness in Gilbert, AZ seeks a Front Desk Attendant to greet members, handle check-ins, and deliver exceptional service. You will be the friendly first contact, assisting with member needs and creating a positive club experience.

Role requires reliability, professional appearance, and strong communication. Training includes phones, basic math, and coordination with departments to keep daily operations running smoothly.

Qualifications

• Experience in customer service or front desk preferred.
• Strong interpersonal skills with the ability to build rapport with a diverse membership.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Problem-solving and conflict resolution abilities.
• Self-motivated and proactive — takes initiative and seeks out additional duties.

Responsibilities

• Warmly greet and check in Members and guests, creating a welcoming first impression.
• Respond promptly and professionally to guest needs, requests, and concerns.
• Communicate relevant guest information to the appropriate departments in a timely manner.
• Provide basic equipment orientation and assistance to Members as needed.
• Operate standard office equipment including phones, computers, and copy machines.
• Accurately perform basic math functions related to daily operations.
• Complete tasks and assignments consistently and thoroughly, communicating any concerns to management.

Skills

Customer service

Front desk

Interpersonal skills

Communication

Organizational skills

Problem-solving

Initiative

Multitasking

Professional appearance

Tools

Phone systems

Copy machines

Computer literacy

Basic math

Job description

Mountainside Fitness in Gilbert, AZ seeks a Front Desk Attendant to greet members, handle check-ins, and deliver exceptional service. You will be the friendly first contact, assisting with member needs and creating a positive club experience.

Role requires reliability, professional appearance, and strong communication. Training includes phones, basic math, and coordination with departments to keep daily operations running smoothly.