Front Desk Concierge — Elevate Member Experience

Mountainside Fitness; Phoenix (AZ); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Complimentary gym membership

Onsite childcare

Consistent schedules

Flexible pay for hourly employees

Growth opportunities

Job summary

Mountainside Fitness in Phoenix is seeking a warm, dependable Front Desk Attendant to be the friendly first contact for members and guests. You will greet visitors, assist with needs, and deliver outstanding customer service in a welcoming environment.

This role emphasizes safety, club standards, and smooth operations: basic equipment orientation, handling front desk tasks, and communicating with departments.

Qualifications

• Experience in customer service or front desk is preferred.
• Strong interpersonal and communication skills required.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Warmly greet and check in Members and guests, creating a welcoming first impression
• Respond promptly and professionally to guest needs, requests, and concerns
• Communicate relevant guest information to the appropriate departments in a timely manner
• Provide basic equipment orientation and assistance to Members as needed
• Uphold and enforce club safety policies to protect the well-being of all Members and guests
• Maintain a professional, conservative appearance in accordance with club dress policy
• Complete assigned cleaning tasks to help maintain a clean and safe environment
• Operate standard office equipment including phones, computers, and copy machines
• Accurately perform basic math functions related to daily operations
• Complete tasks and assignments consistently and thoroughly, communicating any concerns to management

Skills

Customer service

Front desk experience

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Problem solving

Job description

Mountainside Fitness in Phoenix is seeking a warm, dependable Front Desk Attendant to be the friendly first contact for members and guests. You will greet visitors, assist with needs, and deliver outstanding customer service in a welcoming environment.

This role emphasizes safety, club standards, and smooth operations: basic equipment orientation, handling front desk tasks, and communicating with departments.