Member Experience Associate | Free Membership

YMCA of the Cedar Rapids Metro Area; Charlotte (NC); On-site; USD 13,000 - 19,000; Part time

Benefits offered by this job

Free Y Membership

Job summary

YMCA of the Cedar Rapids Metro Area is seeking a Member Experience Associate in a part-time, non-exempt position at our Charlotte, NC location. This entry-level role focuses on welcoming members, answering questions, and supporting daily membership and facility operations.

Responsibilities include greeting and checking in members, giving tours, guiding on membership options, and assisting with front desk and fitness floor tasks while upholding YMCA service standards.

Qualifications

• Customer service experience preferred or demonstrated ability to engage positively with members.
• Basic computer and data-entry proficiency.
• Strong communication, listening, and interpersonal skills.
• Ability to learn membership pricing, branch amenities, and YMCA policies.
• Ability to problem-solve routine questions and elevate more complex issues.
• Comfort working in a fast-paced, member-centered environment.
• Ability to complete required systems and service training within designated timelines.
• Commitment to the mission, values, and service culture of the YMCA.

Responsibilities

• Provide excellent customer service while greeting, checking in, and welcoming members and guests.
• Deliver facility tours and share basic information about membership options and program offerings.
• Maintain basic knowledge of facility policies, membership structures, and program schedules.
• Support fitness floor operations, including cleanliness standards and demonstrating proper use of equipment.
• Respond to general inquiries and resolve basic customer service issues or direct members to appropriate staff.
• Monitor the access desk for safety, security, and member traffic flow.
• Enter work orders for facility and customer service needs.
• Answer phones, provide accurate information, and route calls appropriately.
• Assist with emergency response protocols as directed.
• Foster a welcoming, inclusive environment for all members.

Skills

Customer service

Basic computer

Strong communication

Learn pricing & policies

Problem solving

Fast-paced environment

System training

Mission & service culture

Job description

YMCA of the Cedar Rapids Metro Area is seeking a Member Experience Associate in a part-time, non-exempt position at our Charlotte, NC location. This entry-level role focuses on welcoming members, answering questions, and supporting daily membership and facility operations.

Responsibilities include greeting and checking in members, giving tours, guiding on membership options, and assisting with front desk and fitness floor tasks while upholding YMCA service standards.