Member Experience Associate - Day Shift

Fort Caroline Fitness, LLC; Jacksonville (FL); On-site; USD 19,000 - 20,000; Full time

Job summary

Taymax Group, LP in Jacksonville, FL is seeking a Member Services Representative to deliver a positive guest experience at Planet Fitness locations. You will greet members, process sign-ups, tours, and payments while maintaining a clean, welcoming club environment.

The role emphasizes strong customer service, reliability, and teamwork to support the club's daily operations and member satisfaction.

Qualifications

• Customer service background preferred.
• Must be 18 years or older.
• High School diploma/GED equivalent required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, give tours, sign up new members and calculate payments.
• Assist Club Manager with cash handling and drawer accountability.
• Update member accounts and respond to questions in a timely, professional manner.
• Maintain club cleanliness and complete daily tasks and priorities.

Skills

Customer service

Front desk

Basic computer

Punctuality

Teamwork

Positive attitude

Problem solving

Education

High School diploma

Tools

Membership software

POS system

Job description

Taymax Group, LP in Jacksonville, FL is seeking a Member Services Representative to deliver a positive guest experience at Planet Fitness locations. You will greet members, process sign-ups, tours, and payments while maintaining a clean, welcoming club environment.

The role emphasizes strong customer service, reliability, and teamwork to support the club's daily operations and member satisfaction.