Overnight Member Services Associate

Taymax Group; Jacksonville (FL); On-site; USD 19,000 - 20,000; Full time

Job summary

Taymax Group, a Planet Fitness franchisee, seeks a Member Services Representative in Jacksonville, FL. You will create a positive member experience by delivering superior service to members, prospective members and guests in a busy club environment.

Responsibilities include greeting guests, checking in members, guiding tours, signing up new members, and maintaining clean, welcoming facilities. A background in customer service and reliability are essential.

Qualifications

• Requires 18 years of age or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are a must.
• Ability to work independently and in a team.
• Positive, upbeat attitude with a passion for fitness.
• Excellent customer service and ability to interact professionally.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, assisting callers, checking members in, and signing up new members with rates.
• Conduct member tours and assist in daily cash handling.
• Facilitate updates to member accounts and respond to inquiries.
• Maintain cleanliness and organization of the club.
• Complete daily tasks within the first hour and assist with cleaning priorities.

Skills

Customer service

Communication

Teamwork

Problem solving

Punctuality

Professionalism

Empathy

Education

High School diploma/GED

Tools

POS system

Computer basics

Job description

Taymax Group, a Planet Fitness franchisee, seeks a Member Services Representative in Jacksonville, FL. You will create a positive member experience by delivering superior service to members, prospective members and guests in a busy club environment.

Responsibilities include greeting guests, checking in members, guiding tours, signing up new members, and maintaining clean, welcoming facilities. A background in customer service and reliability are essential.