Member Experience Associate

BJ's Wholesale Club, Inc.

Town of Monroe (NY)

On-site

USD 24,000 - 29,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid time off

Health benefits

401(k) retirement savings plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Town of Monroe, NY is seeking a team member focused on delivering exceptional member service and maintaining a safe shopping environment. You will perform merchandise protection procedures, monitor entrances, and support club operations while upholding policy and compliance standards.

Join a team that emphasizes speed, accuracy, and member satisfaction, with weekly pay and a comprehensive benefits package.

Qualifications

Strong interpersonal skills and an attention to detail are required.
Basic math skills preferred.
Ability to use a smart handheld device.
Must successfully complete required training and certification processes.
Must be employed with the company for at least 6 months.
At least 18 years of age in most states.

Responsibilities

Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
Follow the BEST procedures including cross-checking merchandise to member receipts and verifying high-dollar items.
Monitors member and visitor traffic entering and exiting the club.
Responds to Electronic Article Surveillance (EAS) alarms according to established procedures.