Member Experience Architect

PRSA Alaska; Fairbanks, Northern (AK, KY); Hybrid; USD 79,000 - 97,000; Full time

Benefits offered by this job

Defined pension

401(k) match

Health Insurance

Life Insurance

Short- and Long-Term Disability

Annual Leave

Wellness Program

Tuition Reimbursement

Job summary

Golden Valley Electric Association (GVEA) in Fairbanks, Alaska, seeks a Member Experience Coordinator to shape every interaction our members have with the cooperative. You will lead initiatives to evaluate, improve, and strengthen the member experience across the organization and ensure consistency, support, and positivity at each touchpoint.

You will use member feedback and data to drive meaningful improvements, collaborating with departments to enhance customer journeys and overall

Responsibilities

• Lead initiatives to evaluate, improve, and strengthen the member experience across the cooperative.
• Work closely with departments throughout the organization to ensure touchpoints are consistent, supportive, and positive.
• Use member feedback and data to drive meaningful improvements in the member journey.

Job description

Golden Valley Electric Association (GVEA) in Fairbanks, Alaska, seeks a Member Experience Coordinator to shape every interaction our members have with the cooperative. You will lead initiatives to evaluate, improve, and strengthen the member experience across the organization and ensure consistency, support, and positivity at each touchpoint.

You will use member feedback and data to drive meaningful improvements, collaborating with departments to enhance customer journeys and overall