Member Experience Analytics Intern — CX Insights

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 22,000 - 36,000; Part time

Job summary

Independence Blue Cross is offering a Summer Intern role in the Member Experience Insights team in Philadelphia. The intern will support turning member feedback and digital experience data into actionable recommendations, collaborating with analysts and experience professionals to identify trends and opportunities for improvement.

The role includes hands-on exposure to CX analytics, Voice of Customer data, and digital experience measurement, with responsibilities spanning reporting, data

Qualifications

• Pursuing a degree in Business Analytics, Marketing Analytics, Data Analytics/Data Science, Economics, or Applied Economics.
• Current junior, senior, or recent grad up to one year.
• GPA 3.0 or greater.

Responsibilities

• Assist with Medallia text analytics and topic tagging to identify trends.
• Support monthly reporting and alerts process.
• Help analyze survey and digital experience data for insights.
• Support simple operational improvement activities.

Skills

CX insights

Customer insights

Business analytics

SQL

Python or R

Education

Pursuing degree in Business Analytics or related

Tools

SQL

Python

R

Job description

Independence Blue Cross is offering a Summer Intern role in the Member Experience Insights team in Philadelphia. The intern will support turning member feedback and digital experience data into actionable recommendations, collaborating with analysts and experience professionals to identify trends and opportunities for improvement.

The role includes hands-on exposure to CX analytics, Voice of Customer data, and digital experience measurement, with responsibilities spanning reporting, data