CX Analytics Intern — Member Experience Insights

Independence Blue Cross, LLC; Philadelphia (Philadelphia County); On-site; USD 28,000 - 39,000; Full time

Job summary

Independence Blue Cross is seeking an enthusiastic Member Experience Insights Intern to transform member feedback and digital data into actionable recommendations. You will work with CX analytics, Medallia text analytics, and BI tools to uncover trends and support decision making.

Based at 1901 Market Street, Philadelphia, this internship runs June 2027 through August 2027, with consistent weekday hours. Ideal for a junior or recent grad pursuing analytics or data-related studies, eager to learn

Qualifications

• Experience with CX and Voice of Customer programs.
• Ability to analyze member feedback and digital data.
• Familiarity with analytics platforms and BI tools.
• Comfort with data storytelling for business impact.

Responsibilities

• Support Medallia text analytics and topic tagging efforts.
• Assist monthly reporting and alerts processes.
• Analyze survey and digital experience data for insights.
• Participate in simple operational improvement projects.

Skills

CX

Customer Insights

Digital Analytics

Business Analytics

SQL

Power BI

Tableau

Python

R

Education

Pursuing degree in Business Analytics/Marketing Analytics/Data Analytics/Data Science/Economics

Current Junior, Senior, or Recent grad up to one year

Tools

Medallia

Job description

Independence Blue Cross is seeking an enthusiastic Member Experience Insights Intern to transform member feedback and digital data into actionable recommendations. You will work with CX analytics, Medallia text analytics, and BI tools to uncover trends and support decision making.

Based at 1901 Market Street, Philadelphia, this internship runs June 2027 through August 2027, with consistent weekday hours. Ideal for a junior or recent grad pursuing analytics or data-related studies, eager to learn