Graduate CX Analytics & Experience Intern

Highmark Health; Pennsylvania; Hybrid; USD 28,000 - 39,000; Full time

Job summary

United Concordia Dental, as part of Highmark Health, offers a Summer 2027 Customer Experience Analyst Graduate Internship in Pennsylvania. The program provides hands-on exposure to customer experience strategy, digital optimization, journey analytics, and experience design initiatives within a healthcare setting.

Interns will work with leaders across marketing, product, analytics, and UX to enhance customer journeys and drive business outcomes.

Qualifications

• Bachelor’s degree required.
• Pursuing a graduate degree (full or part-time) in accredited college or university preferred.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Support digital experience assessments and Adobe Analytics insights.
• Develop journey maps and experience recommendations for improvements.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.
• Collaborate with cross-functional teams to drive customer experience initiatives.

Skills

Communication

Analytical skills

UX research

Digital analytics

Education

Bachelor’s degree

Pursuing a graduate degree (full/part-time)

Job description

United Concordia Dental, as part of Highmark Health, offers a Summer 2027 Customer Experience Analyst Graduate Internship in Pennsylvania. The program provides hands-on exposure to customer experience strategy, digital optimization, journey analytics, and experience design initiatives within a healthcare setting.

Interns will work with leaders across marketing, product, analytics, and UX to enhance customer journeys and drive business outcomes.