Member Experience Analyst: Data-Driven Product Discovery

Navy Federal Credit Union; Pensacola (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Navy Federal Credit Union in Pensacola, FL seeks an experienced Experience Analyst to advance analytics-driven product discovery and member insights. You will work cross-functionally, gather user needs, size opportunities, and validate ideas with data, delivering executive-ready analyses.

You will contribute to agile sprints and translate insights into prioritized requirements. Responsibilities include usability studies, competitive benchmarking, and presenting findings to senior leadership to

Qualifications

• Working knowledge of analytics, user experience design and business impact
• Business acumen with credibility and impact
• Experience analyzing user experience and cost, to size impact and opportunities
• Strong multi-tasking and the ability to meet deadlines
• Familiar with Agile methodologies/principles (Scrum, XP, Lean)
• Exposure to working in an agile environment
• Ability to develop and maintain strong relationships across the organization
• Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
• Advanced analytical and research skills in a highly analytic environment
• Strong communication and collaborative skills
• Maintain skills up to date with industry standards

Responsibilities

• Assist Sr. Experience Analyst or Product Owners in gathering, analyzing and creating user stories that capture members and stakeholders’ needs
• Analyze and synthesize internal and external insights and marketplace trends to create value for members
• Research and analyze member needs and experiences of NFCU financial products
• Perform advanced market analysis across the financial landscape and emerging member trends
• Collaborate with team members and partners across the credit union and product teams
• Conduct and facilitate User Acceptance Testing by validating the definition of Done
• Size business opportunities and potential improvements
• Engage in product team decision making and propose data-based initiatives
• Communicate findings to senior management and influence organizational alignment
• Package insights into executive-ready presentations
• Serve as an agent of change exploring new ways to solve membership problems
• Know the key metrics to measure and how to measure them
• Produce data-driven analyses to substantiate hypotheses
• Conduct competitive reviews and benchmarking
• Assist management with usability studies, user research, and market analysis into product requirements
• Analyze product usage and empirical data to inform prioritization
• Apply Agile/Lean to incrementally improve the product and team
• Perform other related duties as required

Skills

Analytics

User experience

Business impact

Agile

Stakeholder management

Communication

Research

Decision making

Presentation

Learning

Education

Bachelor's Degree in IT/Strategy or related

Background in technology or entrepreneurship

Knowledge of credit union operations

Job description

Navy Federal Credit Union in Pensacola, FL seeks an experienced Experience Analyst to advance analytics-driven product discovery and member insights. You will work cross-functionally, gather user needs, size opportunities, and validate ideas with data, delivering executive-ready analyses.

You will contribute to agile sprints and translate insights into prioritized requirements. Responsibilities include usability studies, competitive benchmarking, and presenting findings to senior leadership to