Member Experience Insights Analyst

Navy Federal Credit Union; Vienna (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Executive-ready presentations

Job summary

Navy Federal Credit Union in the United States is seeking an experienced analyst to advance research across analytics, member needs, and product opportunities. You will collaborate with cross-functional teams to deliver data-driven insights and executive-ready recommendations that improve member experiences.

The role emphasizes agile practices, usability studies, and measuring impact of initiatives to drive value for members across NFCU's financial products.

Qualifications

• Experience in analytics and UX-focused research.
• Ability to size opportunities and measure impact.
• Familiar with Agile principles and working in an agile environment.
• Strong communication and stakeholder influence skills.

Responsibilities

• Assist in gathering and creating user stories to capture member needs.
• Analyze internal/external insights and marketplace trends to create member value.
• Research member experiences and analyze financial product usage.
• Perform advanced market analysis to identify opportunities.
• Collaborate with partners across the credit union and product teams.
• Facilitate User Acceptance Testing and validate Done criteria.
• Size business opportunities and propose data-driven initiatives.
• Present findings to senior management in executive-ready formats.
• Act as agent of change to solve membership problems as a team.
• Apply Agile/Lean to incrementally improve products and teams.
• Conduct usability studies and synthesize into product requirements.
• Analyze data to inform product prioritization.

Skills

Analytics

Business acumen

User experience

Agile methodologies

Communication

Cross-functional collaboration

Education

Bachelor's Degree in Information Technology or related field

Job description

Navy Federal Credit Union in the United States is seeking an experienced analyst to advance research across analytics, member needs, and product opportunities. You will collaborate with cross-functional teams to deliver data-driven insights and executive-ready recommendations that improve member experiences.

The role emphasizes agile practices, usability studies, and measuring impact of initiatives to drive value for members across NFCU's financial products.