Member Experience Ambassador - Airport Services

Secure Identity, LLC.; San Francisco (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Benefits package available for eligible employees

Job summary

Fountain is seeking a Member Experience/Service Ambassador in San Francisco, California. You will provide exceptional service to CLEAR members and travelers, ensuring smooth and pleasant experiences at the airport. Responsibilities include greeting passengers, verifying membership, and resolving issues. Ideal candidates have customer service experience, a high school diploma, and a passion for helping others. The position offers an hourly wage with a benefits package for eligible employees.

Qualifications

• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of airport badging and government screening, including a drug test.

Responsibilities

• Provide warm, proactive assistance in the CLEAR lanes.
• Verify CLEAR Members and guide them smoothly through their journey.
• Triage and resolve member concerns and loop in support teams.
• Ensure lane readiness and guide smooth member flow.
• Share information about CLEAR benefits and services.
• Follow security protocols and uphold safety procedures.

Skills

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Education

High school diploma or GED

Job description

Fountain is seeking a Member Experience/Service Ambassador in San Francisco, California. You will provide exceptional service to CLEAR members and travelers, ensuring smooth and pleasant experiences at the airport. Responsibilities include greeting passengers, verifying membership, and resolving issues. Ideal candidates have customer service experience, a high school diploma, and a passion for helping others. The position offers an hourly wage with a benefits package for eligible employees.