Airport Traveler Experience Ambassador

Secure Identity, LLC.; Boston (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

CLEAR is recruiting a Member Experience/Service Ambassador to greet travelers, verify membership, and guide them through the CLEAR process. You’ll resolve issues with empathy, maintain lane readiness, and educate travelers on CLEAR benefits.

A team-based bonus may be earned when location goals are met. Required are strong service orientation, the ability to stay calm in fast-paced environments, and flexibility for shifts including weekends.

Qualifications

• 18 years of age or older.
• High school diploma or GED.
• 1+ years of client facing customer service experience.
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Airport badging and government screening completed.

Responsibilities

• Delight Members & Travelers: greet, wayfinding, answer questions, create memorable interactions.
• Verify & Escort: warmly welcome and verify members, guiding them through their journey.
• Resolve Issues: triage and resolve member concerns and involve support teams as needed.
• Keep Operations Flowing: ensure lane readiness, signage, equipment, cleanliness, and clear communication.
• Educate & Inform: share information about CLEAR benefits and services.
• Operate Safely & Compliantly: follow security protocols and uphold safety procedures.

Skills

Service mind

Clear communication

Problem solver

Team player

Tech comfortable

Education

High school diploma or GED

Tools

Mobile devices

Company systems

Job description

CLEAR is recruiting a Member Experience/Service Ambassador to greet travelers, verify membership, and guide them through the CLEAR process. You’ll resolve issues with empathy, maintain lane readiness, and educate travelers on CLEAR benefits.

A team-based bonus may be earned when location goals are met. Required are strong service orientation, the ability to stay calm in fast-paced environments, and flexibility for shifts including weekends.