Member Experience Associate

Retrofitness, LLC; Oceanside (NY); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Retrofitness, LLC in Oceanside is looking for a Member Experience Associate to provide exceptional service and create an inviting atmosphere for members. You will be responsible for greeting members, addressing their concerns, and promoting memberships and merchandise.

Ideal candidates are enthusiastic, customer-oriented, and possess prior experience in sales or hospitality. CPR/AED certification is a plus. Join a great team dedicated to helping the community achieve their fitness goals.

Qualifications

• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Ensure a safe and clean health club environment.

Skills

Customer service

Sales experience

Communication

Positive attitude

Education

High school diploma or equivalent

Job description

Position Title: Member Experience Associate

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.

Job Expectations

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
• Aim to exceed customer expectations at every opportunity
• Make eye contact with customers
• Smile authentically at customers
• Speak enthusiastically to customers
• Be attentive and courteous to customers
• Keep a sense of urgency and hustle when it comes to helping customers
• Keep a positive, upbeat personality.
• Be able to communicate clearly, professionally, and proactively when needed.
• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Professional Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.

Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.