Member Experience Ambassador

YMCA OF COLLIER COUNTY INC; Marco Island (FL); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

The YMCA on Marco Island, FL is seeking a Membership Welcome Center Agent to deliver professional customer service, build relationships and promote memberships and programs. You will greet members, answer questions about services, and process payments, while upholding the YMCA values.

This full-time role emphasizes teamwork, accurate record-keeping, and a welcoming environment. You will manage check-ins, provide program information, and assist with member relations, ensuring a positive

Qualifikationen

• Strong communication, customer service and problem-solving skills.
• Ability to actively listen.
• Self-starter; able to multitask with limited supervision, work well in a team and be detail oriented.
• Experience with and knowledge of computers.
• Possess a positive and professional attitude.
• Have cash handling skills and the ability to reconcile shift transactions.
• A willingness to commit to the mission of the YMCA.

Aufgaben

• Provide excellent customer service by exceeding member expectations.
• Greet every person who enters the YMCA and recognize members and guests on exit.
• Engage in active listening to build relationships and understand goals.
• Answer phones and provide accurate information about memberships and programs.
• Model the YMCA core values in interactions with staff and members.
• Maintain a friendly, helpful attitude and wear a name tag.
• Listen to needs during tours and discuss YMCA solutions.
• Sell YMCA programs and ensure information is up to date.
• Check-in members by scanning cards and obtaining ID, if required.
• Register for memberships/programs and collect payments accurately.
• Follow YMCA policies and emergency procedures.
• Keep the facility clean and safe.
• Assist in membership reports and monitor daily transactions for accuracy.

Kenntnisse

Communication skills

Customer service

Problem solving

Active listening

Multi-tasking

Teamwork

Detail oriented

Computer skills

Cash handling

Cash reconciliation

Positive attitude

Mission-driven

Jobbeschreibung

The YMCA on Marco Island, FL is seeking a Membership Welcome Center Agent to deliver professional customer service, build relationships and promote memberships and programs. You will greet members, answer questions about services, and process payments, while upholding the YMCA values.

This full-time role emphasizes teamwork, accurate record-keeping, and a welcoming environment. You will manage check-ins, provide program information, and assist with member relations, ensuring a positive