Member Experience Agent – Luxury Club Front Desk

Equinox; Irvine (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Complimentary Club membership

Commission opportunities and benefits

Job summary

Equinox, a premium health and wellness brand, is hiring Front Desk Associates for our Sports Club in Orange County. The role involves greeting members, scanning IDs, answering calls, handling inquiries, updating accounts, and maintaining a pristine front desk area.

Flexibility for opening/closing shifts and member tours is required to deliver exceptional service. We seek reliable, energetic, and friendly individuals who enjoy health and fitness, with strong communication skills across in-person,

Qualifications

• Must be reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Greet members and guests professionally.
• Scan membership IDs at entrance.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update member accounts as needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with related tasks.

Skills

Reliable

Professional

Computer literacy

Energetic

Friendly

Job description

Equinox, a premium health and wellness brand, is hiring Front Desk Associates for our Sports Club in Orange County. The role involves greeting members, scanning IDs, answering calls, handling inquiries, updating accounts, and maintaining a pristine front desk area.

Flexibility for opening/closing shifts and member tours is required to deliver exceptional service. We seek reliable, energetic, and friendly individuals who enjoy health and fitness, with strong communication skills across in-person,