Member Experience Advocate I

Affinity Development Group; Reno, Northern (NV, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Affinity Development Group seeks a Customer Member Advocate I in Reno, NV to deliver a positive member experience via phone and email. You will ensure requests are processed accurately and timely, with effective follow-through to meet departmental objectives.

The role involves handling inbound/outbound calls in a contact center, maintaining detailed records, and communicating promotions. Strong communication, a 35 wpm typing speed, reliability, and MS Office proficiency are essential.

Qualifications

• Superior written and verbal communication skills.
• Positive attitude and solid work ethic.
• Proficient with MS Office (Word, Excel and Outlook).
• Ability to learn quickly and maintain accuracy.
• Typing at least 35 words per minute.
• Excellent attendance and punctuality records.
• Meet 95% or above QA scores after training.

Responsibilities

• Handle incoming and outgoing calls in a contact center environment.
• Demonstrate high level of customer service skills and professionalism with members/employees/management.
• Establishes positive rapport with members.
• Maintains detailed records of communications in database/shared systems.
• Support ongoing ancillary projects and review informational material.
• Clearly communicates all Auto Programs including Promotions and Special Offers to members.
• May conduct trainings to dealers on promotions and special offers.
• May conduct post-purchase promotions surveys with members.
• Adheres to all established policies and procedures.
• May be required to work Contact Center Filter.
• Other duties as assigned.

Skills

Communication skills

Written communication

Positive attitude

Work ethic

MS Office

Rapid learner

Comprehension skills

Typing 35 wpm

Attendance & punctuality

Education

High school diploma or GED

Job description

Affinity Development Group seeks a Customer Member Advocate I in Reno, NV to deliver a positive member experience via phone and email. You will ensure requests are processed accurately and timely, with effective follow-through to meet departmental objectives.

The role involves handling inbound/outbound calls in a contact center, maintaining detailed records, and communicating promotions. Strong communication, a 35 wpm typing speed, reliability, and MS Office proficiency are essential.