Remote Senior Care Experience Advocate

Alignment Healthcare USA, LLC; Las Vegas (NV); On-site; USD 36,000 - 54,000; Full time

Job summary

Alignment Health seeks a Customer Experience Specialist in Las Vegas, NV to deliver compassionate support to senior members and individuals with disabilities. You will own each interaction end-to-end, resolve inquiries on the first contact, and document outcomes with care and accuracy.

This remote role requires strong multitasking, HIPAA compliance, 40 WPM typing, and proficiency with CRM, Outlook, and Excel. Candidates must reside in Las Vegas, NV for consideration and be flexible with shifts.

Qualifications

• Empathy and patient-centered communication required.
• Ability to work with older adults and individuals with disabilities.
• Typing speed 40 WPM.
• Strong documentation and CRM navigation.
• HIPAA compliance and confidentiality.

Responsibilities

• Own each member interaction end-to-end and resolve inquiries on first contact.
• Document interactions accurately in real time.
• Respond to benefits, eligibility, services questions.
• Support outbound outreach and member engagement programs.

Skills

Empathy

Patience

Communication skills

Bilingual preferred

Education

High school diploma or GED

College degree preferred

Tools

CRM

Microsoft Outlook

Excel

Job description

Alignment Health seeks a Customer Experience Specialist in Las Vegas, NV to deliver compassionate support to senior members and individuals with disabilities. You will own each interaction end-to-end, resolve inquiries on the first contact, and document outcomes with care and accuracy.

This remote role requires strong multitasking, HIPAA compliance, 40 WPM typing, and proficiency with CRM, Outlook, and Excel. Candidates must reside in Las Vegas, NV for consideration and be flexible with shifts.