Member Experience Advocate — Growth & Support

Western New York Integrated Care Collaborative, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Univera Healthcare is seeking a Customer Care Advocate in Buffalo, NY. This role involves resolving inquiries via telephone, mail, web chat, off-phone work and email, serving members and providers with professionalism and efficiency.

Ideal candidates have experience in high-volume customer service in a call center and can navigate multiple computer programs. The position offers competitive pay and opportunities for career growth in a fun, engaging culture.

Qualifications

• Prior experience with high-volume Customer Service in a call center environment.
• Ability to navigate multiple computer programs efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve customer inquiries via telephone, mail, web chat, off-phone work and email.
• Respond professionally to enhance member and provider satisfaction/retention.

Skills

Communication skills

Empathy

Tech-savvy

Customer service

Multi-program navigation

Job description

Univera Healthcare is seeking a Customer Care Advocate in Buffalo, NY. This role involves resolving inquiries via telephone, mail, web chat, off-phone work and email, serving members and providers with professionalism and efficiency.

Ideal candidates have experience in high-volume customer service in a call center and can navigate multiple computer programs. The position offers competitive pay and opportunities for career growth in a fun, engaging culture.