Member Experience Advocate — Customer Care

caeccoop; Prattville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Alabama Electric Cooperative (CAEC) is seeking a Customer Service Representative to be the face and voice of CAEC and Central Access. You will help members with inquiries, resolve billing and service issues, and assist with outage response.

Join a team that values service, continuous improvement, and a commitment to the communities we serve. Apply to make a meaningful impact through professional, member-centric service.

Qualifications

• Customer-focused individuals who serve as the face and voice of CAEC and Central Access.
• Adapt quickly to changing priorities and learn new things.
• Stay calm, professional, and positive when dealing with upset members or in high-pressure situations.
• Teamwork matters and coworkers' success is a collective goal.
• Take ownership of member concerns until fully resolved.

Responsibilities

• Professional phone, in-person, and digital interactions.
• Thorough research of concerns and high-quality resolution to billing, account, payment, and service-related issues.
• Supporting outage response, emergency operations, and on-call responsibilities.

Skills

Customer-centric

Problem-solving

Calm under pressure

Teamwork

Ownership of issues

Job description

Central Alabama Electric Cooperative (CAEC) is seeking a Customer Service Representative to be the face and voice of CAEC and Central Access. You will help members with inquiries, resolve billing and service issues, and assist with outage response.

Join a team that values service, continuous improvement, and a commitment to the communities we serve. Apply to make a meaningful impact through professional, member-centric service.