Member Experience Specialist: Billing & Service Support

Fireflyva; Colleen (VA); Vor Ort; USD 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health/Dental/Vision Insurance

Life/Disability Insurance

401k Retirement Plan

Generous Annual Paid Time Off

Zusammenfassung

Central Virginia Electric Cooperative (CVEC) is hiring a customer service representative at our Arrington facility. You will handle inbound/outbound calls, in-person and email inquiries, and process service requests with accurate cash handling and billing updates.

The role requires strong communication skills, a high school diploma, and office software proficiency. Salary is hourly with benefits including health, dental, vision, and a 401(k); hours are Monday–Friday, 7:00 a.m.

Qualifikationen

• High school diploma or equivalent.
• Two years of general office experience including customer contact; accounting and cashiering experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel and Outlook.
• Computer application skills.

Aufgaben

• Respond to member inquiries by phone, in-person or email following workflows.
• Maintain phone performance metrics to meet department goals.
• Ensure accurate information delivery and courteous interactions.
• Process service requests using established procedures and maintain billing/info systems.
• Perform cashiering activities, including cash handling and balancing.
• Execute various member account transactions and collect payments.
• Resolve revenue recovery issues and document them accordingly.
• Collaborate with teammates across CVEC and other departments.
• Assist with training as necessary.

Kenntnisse

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Computer applications

Ausbildung

High school diploma

Jobbeschreibung

Central Virginia Electric Cooperative (CVEC) is hiring a customer service representative at our Arrington facility. You will handle inbound/outbound calls, in-person and email inquiries, and process service requests with accurate cash handling and billing updates.

The role requires strong communication skills, a high school diploma, and office software proficiency. Salary is hourly with benefits including health, dental, vision, and a 401(k); hours are Monday–Friday, 7:00 a.m.