Customer Service Representative

caeccoop; Prattville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Alabama Electric Cooperative (CAEC) is seeking a Customer Service Representative to be the face and voice of CAEC and Central Access. You will help members with inquiries, resolve billing and service issues, and assist with outage response.

Join a team that values service, continuous improvement, and a commitment to the communities we serve. Apply to make a meaningful impact through professional, member-centric service.

Qualifications

• Customer-focused individuals who serve as the face and voice of CAEC and Central Access.
• Adapt quickly to changing priorities and learn new things.
• Stay calm, professional, and positive when dealing with upset members or in high-pressure situations.
• Teamwork matters and coworkers' success is a collective goal.
• Take ownership of member concerns until fully resolved.

Responsibilities

• Professional phone, in-person, and digital interactions.
• Thorough research of concerns and high-quality resolution to billing, account, payment, and service-related issues.
• Supporting outage response, emergency operations, and on-call responsibilities.

Skills

Customer-centric

Problem-solving

Calm under pressure

Teamwork

Ownership of issues

Job description

Customer Service Representative

At Central Alabama Electric Cooperative (CAEC) our heroes wear headsets, not capes. If you are a champion of people, a solver of problems, and the calm in the storm, we'd like to see if the headset fits.

What We're Looking For

Member/customer-centric individuals to serve as the face and voice of CAEC and our wholly owned fiber-to-the-premise broadband subsidiary, Central Access, Inc. who:

• Enjoy helping people and creating positive experiences through exceptional service.
• Adapt quickly when priorities change and aren't afraid of learning new things.
• Stay calm, professional, and positive when dealing with upset members/customers or in high-pressure situations.
• Believe teamwork matters and willingly jump in to help coworkers succeed.
• Take ownership of member concerns and stay with difficult problems until they are fully resolved.

What You'll Do

You will often be the first face our members and customers see, and the first voice they hear. You will have the opportunity to build their trust and represent our values to them day in and day out through:

• Professional phone, in-person, and digital interactions.
• Thorough research of their concerns and high quality resolution to billing, account, payment, and service-related issues.
• Supporting outage response, emergency operations, and on-call responsibilities.

Why Join Us?

At CAEC, we don't just offer jobs. We offer meaningful careers that make a lasting impact on the communities we serve. You will receive competitive pay, excellent benefits, and a workplace culture that values continuous improvement and invests in your success.

Join a team that believes serving people isn't just what we do. It's why we do it. If you're ready to make a difference, your future starts here.

Applicants requiring reasonable accommodation during the application or interview process should notify Cooperative's Human Resources Department at [e-mail].

Application Deadline is 09/18/2026

CAEC is an Equal Opportunity Employer and a Drug Free Workplace