Member Experience Advocate

Wauna Federal Credit Union; Scappoose (OR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer Paid Premiums

Paid Time Off

Life Insurance

401(k) Retirement Plan

Employee Discounts

Job summary

Wauna Federal Credit Union in Oregon is seeking a lobby associate to greet and serve members using our Member Advantage sales and service principles. The role introduces individuals to Wauna, assisting with transactions, deposits, and loan inquiries while guiding customers to appropriate solutions.

Non-exempt position with opportunities to refer products to help CU goals. Position emphasizes service, accuracy, and courteous problem-solving, with potential for growth through internal development

Qualifications

• High School diploma or GED equivalent.
• At least one year of experience dealing with cash and/or general public contacts.

Responsibilities

• Assist members with transactions and questions in the lobby.
• Provide deposit and loan account services and escalate issues to the appropriate supervisor or department.

Job description

Wauna Federal Credit Union in Oregon is seeking a lobby associate to greet and serve members using our Member Advantage sales and service principles. The role introduces individuals to Wauna, assisting with transactions, deposits, and loan inquiries while guiding customers to appropriate solutions.

Non-exempt position with opportunities to refer products to help CU goals. Position emphasizes service, accuracy, and courteous problem-solving, with potential for growth through internal development