Member Service Representative

Wauna Credit Union; Scappoose (OR); On-site; USD 45,847,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Paid holidays

Life insurance

Disability insurance

Employee assistance program

Wellness program

Flexible spending accounts

Job summary

Wauna Credit Union in Scappoose, Oregon is seeking a Front Desk Member Service Representative to warmly greet members, handle transactions, and answer questions with a consultative approach.

This entry-level role focuses on putting members first and referring products and services to support credit union goals, while staying accurate, professional in a fast-paced lobby.

Occasional evening/weekend shifts may be required.

Qualifications

• High School diploma or GED required.
• At least one year of cash handling or public-facing experience.

Responsibilities

• Greet and assist members with transactions and account questions.
• Promote products and services using a consultative approach.
• Elevate complaints or account issues to the appropriate supervisor.
• Maintain accuracy and excellence in a fast-paced lobby.

Skills

Cash handling

Customer service

Education

High School Diploma or GED

Job description

Description

This position is directly responsible for the needs of our members in the lobby. The primary responsibility is to use The Member Advantage™ sales and service principles while greeting and serving members, providing “hip-to-hip” service in a consultative manner. Position is an introductory role to Wauna and will consistently refer products and services to members to contribute to attainment of CU goals, but is not required to meet sales goals. Position will assist members with: transactions and questions; deposit and loan accounts and services; elevate complaints, member related concerns, procedural and policy concerns and account problems to the appropriate supervisor or department. This is a non-exempt position.

Putting our members first, including our Internal Members

Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially.

• Full medical, dental and vision insurance 100% Credit Union paid premiums for employees
• Subsidized premiums for families and dependents
• Life and Disability insurances
• Family medical leave
• Paid Time Off
• Paid Sick Time
• 11 Paid Holidays per year
• Supplemental insurance products
• Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
• Engaging Wellness Program
• Financial Benefits and Incentives
• Competitive Salary and Incentives
• 401(k) Retirement Plan with employer matching
• Discounted Credit Union products (reduced interest rates or fees)
• Flexible spending accounts for medical and child care expenses
• Free Parking at all branch locations
• Professional Development
• Proud to be a Learning Organization
• Online education programs
• Ongoing coaching and training in every position
• Internal promotion and transfer options throughout the Credit Union
• Opportunities to serve on a variety of volunteer committees

Requirements

• High School diploma or GED equivalent.
• At least one year of experience dealing with cash and/or general public contacts.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is frequently required to stand and walk; sit; use hands to finger, handle, or feel; and to talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
• Mental Demands: Continuous alertness to ensure accuracy; performance of basic numerical calculations including decimals; reading, writing, comprehend and analyzing; use of sound and mature judgement, reasoning, and patience; work on several tasks simultaneously and be well- organized in a fast paced environment. Frequent use of problem solving, negotiating and cross selling of products and services.
• Work Environment: The noise level in the work environment is usually moderate. Exposed to hazard of robbery (training provided to minimize risk). Works near moving mechanical parts of standard office equipment. Occasional exposure to common chemicals used within an office.
• Work Hours: This job can typically be done within a Monday thru Saturday schedule; however, based on events, there will be times when evening and weekend work is required with little or no notice.