Lobby Member Service Advisor

Wauna Credit Union; Warrenton (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Employer 401(k) with company match

Paid time off

Paid holidays

Employee assistance program

Professional development opportunities

Free parking

Job summary

Wauna Credit Union in Warrenton, OR seeks a friendly lobby associate to greet members, handle transactions, and answer questions. This introductory role uses The Member Advantage™ principles to provide hip-to-hip, consultative service and to refer products and services as appropriate.

The position is non-exempt; requires high school diploma and at least one year of cash or customer contact experience; opportunities for growth and comprehensive benefits.

Qualifications

• High School diploma or GED required.
• At least one year of experience dealing with cash or general public contacts.
• Ability to greet and assist members using consultative, Member Advantage principles.
• Willingness to work a Monday-Saturday schedule, including evenings as needed.

Responsibilities

• Greet and serve members in the lobby using The Member Advantage™ sales and service principles.
• Assist members with transactions, deposits, loans, and related services.
• Refer Wauna Credit Union products and services to members to help meet CU goals.
• Elevate complaints, member-related concerns, policy questions, and account problems to the appropriate supervisor.

Skills

Cash handling

Customer service

Cross selling

Education

High School diploma or GED

Job description

Wauna Credit Union in Warrenton, OR seeks a friendly lobby associate to greet members, handle transactions, and answer questions. This introductory role uses The Member Advantage™ principles to provide hip-to-hip, consultative service and to refer products and services as appropriate.

The position is non-exempt; requires high school diploma and at least one year of cash or customer contact experience; opportunities for growth and comprehensive benefits.