Member Experience Advocate

Gulf Winds; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gulf Winds is seeking a Member Advocate I in Pensacola, FL to deliver friendly service, open accounts, process transactions, and refer members to suitable products. You will help protect member assets and work within the Gulf Winds culture.

This full-time role operates with daytime hours and occasional weekends. You will greet members, handle deposits, withdrawals, loan applications, and provide accurate information while maintaining confidentiality.

Qualifications

• Experience: 1–5 years in similar roles.
• Education: High school diploma or GED.
• Interpersonal Skills: Courtesy, tact and diplomacy.
• Other Skills: Clear English, able to work independently.

Responsibilities

• Greet members and establish relationships to assess needs.
• Open accounts and process new accounts and loans.
• Process deposits, withdrawals, transfers, and payments.
• Explain Gulf Winds products and refer to the appropriate line of business.
• Ensure security, accuracy and confidentiality of member information.

Skills

customer service

communication

multitasking

Education

High school diploma or GED

Job description

Gulf Winds is seeking a Member Advocate I in Pensacola, FL to deliver friendly service, open accounts, process transactions, and refer members to suitable products. You will help protect member assets and work within the Gulf Winds culture.

This full-time role operates with daytime hours and occasional weekends. You will greet members, handle deposits, withdrawals, loan applications, and provide accurate information while maintaining confidentiality.