Director of Branch Growth & Member Experience

Gulf Winds Credit Union; Pensacola (FL); On-site; USD 78,000 - 97,000; Full time

Job summary

Gulf Winds Credit Union in Pensacola seeks a Director of Retail Sales and Service. This full-time leadership role focuses on growing member relationships, deposits, and loans across assigned branches while maintaining an outstanding service culture.

You will collaborate with branch managers and HR, align with the One Scoreboard, and work with the VP of Member Experience to set strategic plans. Travel within the Pensacola market is expected.

Qualifications

• Three to five years of similar or related experience.
• Two-year college degree or equivalent certification or licensing, or vendor training.
• Strong teamwork, communication, and leadership abilities.
• Willingness to travel to Pensacola market as needed.

Responsibilities

• Grow members, deposits, loans, and profitability across branches.
• Ensure branches meet or exceed SLAs and budget goals.
• Coach and lead branch leaders and staff; document performance.
• Collaborate with HR on recruitment and disciplinary actions.
• Work with VP of Member Experience to develop short- and long-term plans.
• Travel to assigned branches within the Pensacola region.

Skills

Interpersonal skills

Collaboration

Communication

Leadership

Change readiness

Education

Two-year degree or certification

Job description

Gulf Winds Credit Union in Pensacola seeks a Director of Retail Sales and Service. This full-time leadership role focuses on growing member relationships, deposits, and loans across assigned branches while maintaining an outstanding service culture.

You will collaborate with branch managers and HR, align with the One Scoreboard, and work with the VP of Member Experience to set strategic plans. Travel within the Pensacola market is expected.