Director of Retail Sales & Service - Member Experience Leader

Gogulfwinds; Pensacola (FL); On-site; USD 78,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with match

Paid time off

Life insurance

Tuition reimbursement

Wellness programs

Pension plan

Job summary

Gulf Winds in Pensacola, FL is seeking a Director of Retail Sales and Service to drive branch growth, profitability, and exceptional member experience. You will collaborate with branch managers, recruit and coach staff, and ensure service standards align with the One Scoreboard and budget goals.

This role emphasizes strategic leadership, cross-functional collaboration, and proactive problem-solving to support community banking goals.

Qualifications

• Three to five years of related experience.
• Education: a two-year college degree, or equivalent certifications or licensing.
• Strong interpersonal and communication skills.

Responsibilities

• Grow member base, shares, loans, and branch profitability while meeting SLAs and budgets.
• Provide coaching and leadership to branch leaders and teams.
• Deliver optimal service and report performance metrics to management.
• Collaborate with HR to recruit and hire high-performing staff.
• Assist with regional strategy and cross-functional projects.
• Monitor regulatory compliance and risk controls.
• Travel to assigned branches within region.

Skills

Interpersonal Skills

Change readiness

Collaboration

Communication

Continuous learning

Creative thinking

Ownership/Accountability

Education

Two-year college degree

Vendor certification or specialized training

Job description

Gulf Winds in Pensacola, FL is seeking a Director of Retail Sales and Service to drive branch growth, profitability, and exceptional member experience. You will collaborate with branch managers, recruit and coach staff, and ensure service standards align with the One Scoreboard and budget goals.

This role emphasizes strategic leadership, cross-functional collaboration, and proactive problem-solving to support community banking goals.