Member Experience Advocate

Hzcu; Great Falls (MT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Telemedicine for part-time

401K retirement savings

Employer 401K matching

Discretionary annual incentive bonus

Paid time off

Paid holidays

Volunteer time

Job summary

Horizon Credit Union in Great Falls, MT is seeking a Member Service Representative to deliver outstanding service at our branch. You will handle cash, process payments, and assist members with basic accounts and IRAs while promoting our products to meet financial goals.

This full-time, non-exempt role emphasizes accuracy, regulatory compliance, and a positive member experience within a community-focused team.

Qualifications

• High school diploma or GED required with six months of customer service or cash handling experience.
• One year in financial services or cash handling preferred; strong communication skills essential.
• Willingness to learn products, services and digital banking tools.

Responsibilities

• Create positive member experiences by offering solutions to improve financial well-being.
• Verify cash transactions and balance drawers according to standards.
• Process loan payments and maintain basic accounts and IRA/HSA transactions.

Skills

Customer service

Cash handling

Sales knowledge

Communication

Education

High school diploma or GED

Tools

Core banking system

Digital banking

Job description

Horizon Credit Union in Great Falls, MT is seeking a Member Service Representative to deliver outstanding service at our branch. You will handle cash, process payments, and assist members with basic accounts and IRAs while promoting our products to meet financial goals.

This full-time, non-exempt role emphasizes accuracy, regulatory compliance, and a positive member experience within a community-focused team.