Member Experience Advocate

BJ's Wholesale Club, Inc.; City of Newburgh (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid time off

Health benefits

401(k) with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is hiring at our New York-area club to uphold member services and store security. You will greet members, assist with inquiries, and help ensure a safe, friendly shopping environment.

We offer weekly pay, competitive benefits, flexible health plans, 401(k) with company match, and an Employee Stock Purchase Plan. Join our team and help deliver value to millions of members daily.

Qualifications

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• Age 18+ (state variations: 19 in Indiana, 21 in Delaware).

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members.
• Resolves member concerns in a courteous and timely manner.
• Maintains merchandise protection procedures and shrink alert protocols.
• Reviews the AP Alert Binder according to AP standards.
• Follow BEST procedures to verify receipts and high-dollar items.
• Audits Express Pay, BOPIC, curbside and same-day delivery per procedures.
• Inspect bags of members and vendors leaving the club.
• Maintain club policies and safety standards.

Skills

Interpersonal skills

Attention to detail

Customer service

Basic math

Smart handheld device

Job description

BJ’s Wholesale Club, Inc. is hiring at our New York-area club to uphold member services and store security. You will greet members, assist with inquiries, and help ensure a safe, friendly shopping environment.

We offer weekly pay, competitive benefits, flexible health plans, 401(k) with company match, and an Employee Stock Purchase Plan. Join our team and help deliver value to millions of members daily.