Member Experience Advocate

Ashlandcu; Ashland (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Ashland Credit Union in Cannonsburg, KY is seeking a Member Experience Consultant to enhance financial well-being through service and advice. You will engage members to identify needs and offer suitable solutions, while fostering loyalty through a proactive, compliant approach.

The role emphasizes brand ambassadorship and participation in training, with a focus on delivering a positive, secure member experience in a fast-paced environment.

Qualifications

• Active listening and clear communication with members.
• Strong customer service skills and ability to address member needs.
• Sales-oriented approach within service and sales channels.

Responsibilities

• Engage members through active listening to accurately identify their financial needs and recommend appropriate products, services, or solutions.
• Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels.
• Identify and mitigate risk by following all security, compliance, and operational policies, exercising sound judgment, and maintaining confidentiality at all times.
• Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
• Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance.
• Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.

Skills

Active listening

Customer service

Sales orientation

Education

High School Diploma or Equivalent

Job description

Ashland Credit Union in Cannonsburg, KY is seeking a Member Experience Consultant to enhance financial well-being through service and advice. You will engage members to identify needs and offer suitable solutions, while fostering loyalty through a proactive, compliant approach.

The role emphasizes brand ambassadorship and participation in training, with a focus on delivering a positive, secure member experience in a fast-paced environment.