Member Experience Consultant: Elevate Service & Wellness

Ashlandcu; Ashland (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Ashland Credit Union in Cannonsburg, KY seeks a Member Experience Consultant to deliver outstanding member service and guidance on financial products that meet evolving needs. You will engage with members through active listening, respond with service and sales solutions, uphold policy and security, and collaborate with branch teams to promote financial wellness and ACU loyalty.

This role requires adaptability in a fast-paced environment, reliability across multiple locations, and a commitment

Qualifications

• Active listening and communication skills.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy.

Responsibilities

• Engage members through active listening to accurately identify their financial needs and recommend appropriate products, services, or solutions.
• Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels. This includes being proactive with members and offering solutions related to their relationship with ACU.
• Identify and mitigate risk by following all security, compliance, and operational policies, exercising sound judgment, and maintaining confidentiality at all times.
• Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
• Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance.
• Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.
• Perform additional responsibilities or projects as assigned by senior leadership or management to support branch and organizational goals

Skills

Active listening

Education

High School Diploma or Equivalent

Job description

Ashland Credit Union in Cannonsburg, KY seeks a Member Experience Consultant to deliver outstanding member service and guidance on financial products that meet evolving needs. You will engage with members through active listening, respond with service and sales solutions, uphold policy and security, and collaborate with branch teams to promote financial wellness and ACU loyalty.

This role requires adaptability in a fast-paced environment, reliability across multiple locations, and a commitment