Member Experience Advocate

Ashlandcu; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Ashland Credit Union in Russell, KY, is seeking a Member Experience Consultant to join our Member Experience Department. You will provide standout service to internal and external members, supporting ACU's mission to empower members to take control of their financial future.

You will engage members to identify needs, offer suitable products or solutions, and uphold security and compliance while serving as a brand ambassador in all interactions.

Qualifications

• High School Diploma or Equivalent.
• Cash handling experience (banking, tellering, balancing).
• Excellent verbal communication skills (around consumer lending, financial conversations).
• Problem solving skills.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy.

Responsibilities

• Engage members through active listening to accurately identify their financial needs and recommend appropriate products, services, or solutions.
• Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels. This includes being proactive with members and offering solutions to members as they related to their relationship with ACU.
• Identify and mitigate risk by following all security, compliance, and operational policies, exercising sound judgment, and maintaining confidentiality at all times.
• Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
• Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance.
• Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.
• Perform additional responsibilities or projects as assigned by senior leadership or management to support branch and organizational goals

Skills

Excellent verbal communication

Problem solving

Active listening

Cash handling experience

Education

High School Diploma or Equivalent

Job description

Ashland Credit Union in Russell, KY, is seeking a Member Experience Consultant to join our Member Experience Department. You will provide standout service to internal and external members, supporting ACU's mission to empower members to take control of their financial future.

You will engage members to identify needs, offer suitable products or solutions, and uphold security and compliance while serving as a brand ambassador in all interactions.