Member Experience Consultant

Ashland Credit Union; Ashland (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Ashland Credit Union in Cannonsburg, KY is seeking a Member Experience Consultant to enhance financial well-being through service and advice. You will engage members to identify needs and offer suitable solutions, while fostering loyalty through a proactive, compliant approach.

The role emphasizes brand ambassadorship and participation in training, with a focus on delivering a positive, secure member experience in a fast-paced environment.

Qualifications

• Active listening and clear communication with members.
• Strong customer service skills and ability to address member needs.
• Sales-oriented approach within service and sales channels.

Responsibilities

• Engage members through active listening to accurately identify their financial needs and recommend appropriate products, services, or solutions.
• Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels.
• Identify and mitigate risk by following all security, compliance, and operational policies, exercising sound judgment, and maintaining confidentiality at all times.
• Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
• Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance.
• Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.

Skills

Active listening

Customer service

Sales orientation

Education

High School Diploma or Equivalent

Job description

Career Opportunities with Ashland Credit Union

A great place to work.

Careers At Ashland Credit Union

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At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey...Own it.

About Us:

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

Position Summary:

ACU has an exciting opportunity for a Member Experience Consultant to join our Member ExperienceDepartment in Cannonsburg, KY. This position will understand and execute on ACU's strategic mission through the consistent application of policy, procedures, member experience behaviors, and financial wellness conversations.

Job Responsibilities:

• Engage members through active listening to accurately identify their financial needs and recommend appropriate products, services, or solutions.
• Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels. This
• includes being proactive with members and offering solutions to members as they related to their relationship with ACU.
• Identify and mitigate risk by following all security, compliance, and operational policies, exercising sound judgment, and maintaining confidentiality at all times.
• Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
• Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance
• Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.
• Perform additional responsibilities or projects as assigned by senior leadership or management to support branch and organizational goals

Education & Experience Requirements:

• High School Diploma or Equivalent
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy

Required Skills & Abilities:

Ability to work Monday thru Thursday 8:30 am to 5:00 pm and Friday 8:30 am to 6:00 pm

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.