Member Experience Advisor II

Boeing Employees Credit Union; Liberty Lake (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) match

Annual 401(k) contribution

Medical/Dental/Vision

PTO + Exchange

Tuition Reimbursement

Volunteer time off

Job summary

Boeing Employees Credit Union (BECU) is hiring a Member Consultant II to deliver high-quality member experiences across a pod-based branch network in Liberty Lake, WA. This role emphasizes product knowledge, sales across financial services, and community engagement while supporting training and branch rotations.

You will participate in a 12-week training program with travel between branches, followed by a flexible schedule and multiple shifts. A commitment to service excellence is required.

Qualifications

• Bachelor's Degree or equivalent related experience.
• Minimum two years of experience in a sales-oriented financial or retail environment.
• Excellent verbal and written communication skills with members.

Responsibilities

• Utilize product knowledge to provide excellent customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member's needs are fulfilled.
• Assist the community with financial wellness: budgeting, debt management, or access to financial planning resources.

Skills

Verbal communication

Written communication

Problem solving

Multi-tasking

Negotiation

Education

Bachelor's Degree or equivalent

Job description

Boeing Employees Credit Union (BECU) is hiring a Member Consultant II to deliver high-quality member experiences across a pod-based branch network in Liberty Lake, WA. This role emphasizes product knowledge, sales across financial services, and community engagement while supporting training and branch rotations.

You will participate in a 12-week training program with travel between branches, followed by a flexible schedule and multiple shifts. A commitment to service excellence is required.