Member Experience Advisor (Call Center)

Rivermark Community Credit Union; Beaverton (OR); Hybrid; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Rivermark Community Credit Union in Beaverton, OR is hiring a Member Advisor for our Call Center. You will provide responsive, member-centered service by phone and email, helping with account maintenance, disputes, IRA queries, and digital banking guidance.

You thrive on solving problems, communicating clearly, and maintaining accuracy under pressure. This role offers a hybrid schedule, on-site training, and opportunities to grow with a values-driven community financial cooperative.

Qualifikationen

• High school diploma or GED required.
• Minimum of two years of customer service experience, preferably at a financial institution.
• At least one year of experience within a contact center.
• Ability to multitask across several systems and service platforms.
• Strong research and problem-solving skills.

Aufgaben

• Deliver responsive, member-centered service in a high-volume phone environment, processing transactions, account openings and closings, and servicing requests with accuracy and professionalism.
• Handle routine and complex account maintenance, including disputes, deceased member account support, digital banking troubleshooting, IRA inquiries, and general loan questions.
• Take ownership of concerns that require research or follow-up, keeping members informed and seeing requests through to resolution.
• De-escalate difficult conversations with calm professionalism and escalate to management when needed.
• Follow security, verification, and fraud prevention procedures on every interaction, and recognize and escalate suspected fraud or unusual activity.
• Deepen member relationships through consultative, needs-based conversations, recommending products and connecting members with financial education and coaching resources.
• Help members use digital banking and self-service tools confidently, using technology like screen sharing and AI-assisted guidance to enhance each interaction.
• Step in to support coworkers and provide backup so members always receive seamless service.
• Maintain thorough, accurate documentation and ensure all activities comply with policies, regulations, and member privacy expectations.

Kenntnisse

Customer service

Problem solving

Communication

Multitasking

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Rivermark Community Credit Union in Beaverton, OR is hiring a Member Advisor for our Call Center. You will provide responsive, member-centered service by phone and email, helping with account maintenance, disputes, IRA queries, and digital banking guidance.

You thrive on solving problems, communicating clearly, and maintaining accuracy under pressure. This role offers a hybrid schedule, on-site training, and opportunities to grow with a values-driven community financial cooperative.