Member Experience Advisor - Banking

Tennessee Valley Federal Credit Uni; Chattanooga (TN); On-site; USD 36,000 - 46,000; Full time

Job summary

Tennessee Valley Federal Credit Union is seeking a Personal Rover at its Corporate Headquarters in Chattanooga, TN. The Personal Rover moves throughout the LIVE departments, providing support and delivering personalized financial solutions while building strong relationships with members and promoting TVFCU products and services.

The role requires a positive, enthusiastic mindset, excellent communication and problem-solving skills, and knowledge of TVFCU offerings.

Qualifications

• High school diploma or equivalent; finance-related certifications are a plus.
• Experience in member service or sales in banking/credit union preferred.
• Excellent communication, empathy, and problem-solving skills required.

Responsibilities

• Engage members and potential members to provide exceptional service.
• Understand financial goals and offer personalized solutions.
• Promote TVFCU products and digital banking.
• Handle deposits, withdrawals, loan payments, and transfers accurately.
• Maintain confidentiality and comply with policies.

Skills

Customer service

Sales experience

Interpersonal communication

Attention to detail

Problem solving

Education

High school diploma

Tools

Microsoft Office

Email

Job description

Tennessee Valley Federal Credit Union is seeking a Personal Rover at its Corporate Headquarters in Chattanooga, TN. The Personal Rover moves throughout the LIVE departments, providing support and delivering personalized financial solutions while building strong relationships with members and promoting TVFCU products and services.

The role requires a positive, enthusiastic mindset, excellent communication and problem-solving skills, and knowledge of TVFCU offerings.