Member Experience Advisor

Paylocity; St. Louis, Northern (MO, KY); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with matching

Paid Parental Leave

PTO

Tuition Reimbursement

Job summary

Neighbors Credit Union is seeking a full-time Member Engagement specialist in St. Louis, MO to deliver exceptional service across branch and digital channels.

You will identify members' financial needs, provide appropriate recommendations, and support transactions with accuracy while upholding regulatory standards. Ideal candidates have at least two years of service-delivery experience, familiarity with online banking tools, and cash-handling ability.

Qualifications

• Minimum of two years' experience in service delivery.
• Proven experience in technology usage; familiar with online banking tools.
• Cash handling experience preferred.

Responsibilities

• Uncovers members' financial needs and offers appropriate recommendations.
• Performs proactive activities to provide excellent service and achieve member growth.
• Provides member support and problem resolution for complex issues to ensure member satisfaction.
• Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
• Handles all electronic messaging, inbound phone and video calls related to members' accounts or general questions about NCU services.

Skills

Customer service

Cash handling

Technology usage

Education

High School Diploma or equivalent

Job description

Neighbors Credit Union is seeking a full-time Member Engagement specialist in St. Louis, MO to deliver exceptional service across branch and digital channels.

You will identify members' financial needs, provide appropriate recommendations, and support transactions with accuracy while upholding regulatory standards. Ideal candidates have at least two years of service-delivery experience, familiarity with online banking tools, and cash-handling ability.