Call Center Agent

Neighbors Credit Union; St. Louis, Northern (MO, KY); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with matching

Paid Parental Leave

PTO

Tuition Reimbursement

Job summary

Neighbors Credit Union is seeking a full-time Member Engagement specialist in St. Louis, MO to deliver exceptional service across branch and digital channels.

You will identify members' financial needs, provide appropriate recommendations, and support transactions with accuracy while upholding regulatory standards. Ideal candidates have at least two years of service-delivery experience, familiarity with online banking tools, and cash-handling ability.

Qualifications

• Minimum of two years' experience in service delivery.
• Proven experience in technology usage; familiar with online banking tools.
• Cash handling experience preferred.

Responsibilities

• Uncovers members' financial needs and offers appropriate recommendations.
• Performs proactive activities to provide excellent service and achieve member growth.
• Provides member support and problem resolution for complex issues to ensure member satisfaction.
• Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
• Handles all electronic messaging, inbound phone and video calls related to members' accounts or general questions about NCU services.

Skills

Customer service

Cash handling

Technology usage

Education

High School Diploma or equivalent

Job description

Description

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Who are you at Neighbors Credit Union?

Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

Responsibilities and Daily Job Duties

• Uncovers members' financial needs and offers appropriate recommendations.
• Performs proactive activities to provide excellent service and achieve member growth.
• Provides member support and problem resolution for complex issues to ensure member satisfaction.
• Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
• Handles all electronic messaging, inbound phone and video calls related to members' accounts or general questions about NCU services.
• Ensures compliance with all related federal and state regulations; stays current on fraud training and trends.
• Manages and maintains member records and follows guidelines to ensure proper system management.
• Works with team members to resolve complaints and provide support as needed.
• Processes financial transactions, including cash handling.
• Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance.
• Oversees team members across various markets/branches; provides peer training as needed.
• Maintains the authority to discipline subordinates as needed.

Requirements

Qualifications

Minimum of two years' experience in service delivery, with preferred cash handling experience.

Proven experience in technology usage. An avid user of financial institution's online tools for personal banking.

Education

Preferred College Degree must have High School Diploma or equivalent.

Rewards

This position is full time and will be eligible for benefits, and an annual incentive plan.

We have excellent opportunities for career advancement and professional development.

Salary ranges from $16.93 - 25.39

Schedule

• The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM.

Supplemental Pay?

• No

Benefits (Eligible the first of the month after your hire date)

• Medical
• Dental
• Vision
• Employee Paid Life Insurance
• Voluntary Life Insurance
• Short Term and Long Term Disability
• HRA and FSA
• 401k with matching contributions
• Tuition Reimbursement
• Paid Parental Leave up to 12 weeks
• 4 weeks of PTO
• Sick Time off that can be for both employee and family members
• Birthday PTO

Location

• 6260 S Lindbergh Blvd St Louis MO 63123