Universal Banker

Neighbors Credit Union; Green Park (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

HRA and FSA

401(k) with matching

Tuition Reimbursement

Birthday Time Off

Vacation Time Off

Sick Time Off

Parental Leave

Job summary

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution established in 1928 in St Louis. It aims to provide great member experiences through innovative products, superior service, and trusted advice, strengthening the community with financial education.

We are looking for a brand ambassador who delivers excellent service, acts with integrity, and takes personal responsibility.

Qualifications

• Two years experience in service delivery (preferred).
• Proven experience using online banking tools.

Responsibilities

• Uncovers members’ financial needs and offers appropriate recommendations.
• Performs proactive activities to provide excellent service and achieve member growth.
• Provides member support and problem resolution for complex issues to ensure member satisfaction.
• Supervises and educates members on using electronic service channels in branch and via devices.
• Handles electronic messaging, inbound calls and video calls about member accounts or services.
• Ensures compliance with related regulations; stays current on fraud training.
• Manages and maintains member records; ensures proper system management.
• Works with team to resolve complaints and provide support as needed.
• Processes financial transactions, including cash handling.
• Performs operational duties such as auditing, ITM/ATM maintenance, cash management, vault maintenance.
• Oversees team across markets/branches; mentors peers.
• Maintains authority to discipline subordinates.

Skills

Customer service

Cash handling

Online banking tools

Education

High School Diploma or equivalent

College degree preferred

Job description

Description

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Who are you at Neighbors Credit Union?

Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

Responsibilities and Daily Job Duties

• Uncovers members’ financial needs and offers appropriate recommendations.
• Performs proactive activities to provide excellent service and achieve member growth.
• Provides member support and problem resolution for complex issues to ensure member satisfaction.
• Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
• Handles all electronic messaging, inbound phone and video calls related to members’ accounts or general questions about NCU services.
• Ensures compliance with all related federal and state regulations; stays current on fraud training and trends.
• Manages and maintains member records and follows guidelines to ensure proper system management.
• Works with team members to resolve complaints and provide support as needed.
• Processes financial transactions, including cash handling.
• Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance.
• Oversees team members across various markets/branches; provides peer training as needed.
• Maintains the authority to discipline subordinates as needed.

Requirements

Qualifications

Minimum of two years experience in service delivery, with preferred cash handling experience .

Proven experience in technology usage. An avid user of financial institution’s online tools for personal banking.

Education

Preferred College Degree, must have High School Diploma or equivalent

Rewards

Salary Range: $20.00 - $22.00

This position is full time and will be eligible for benefits, and an annual incentive plan.

We have excellent opportunities for career advancement and professional development.

Schedule

• Monday through Friday 8:30 AM - 5:30 PM with rotating half day Saturdays.

Supplemental Pay?

• Yes

Benefits (Starting the first of the month following your start date**)

• Medical
• Dental
• Vision
• Life Insurance
• Short Term and Long-Term Disability
• HRA and FSA
• 401(k) with matching contributions.
• Tuition Reimbursement
• Birthday Time Off
• Vacation Time Off
• Sick Time Off – Can be used for both employee and family.
• Paid Parental Leave (Up to 12 weeks) **

** Does not start the first month following your start date. Must be here for a year before using this benefit.